Association Française Edwards Deming
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The Deming 14 Points for Management

These recommendations especially address top management

  1   Create constancy of purpose toward improvement of product and service, with the aim to become competitive, to stay in business and to provide jobs.
  2   Adopt the new philosophy. We are in a new economic age. Western management people must learn their responsibilities and take on leadership for change.
  3   Cease dependence on inspection to achieve quality. Eliminate the need for inspection by building quality into the product and the service in the first place.
  4   End the practice of awarding business on the basis of price tag. Instead, minimize total cost. Move toward a single supplier for any one item, on a long-term relationship of loyalty and trust.
  5   Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
  6   Institute training on the job.
  7   Institute leadership. The aim of supervision shoul be to help people and machines and gadgets to do a better job. Supervision of management is in need of overhaul, as well as supervision of production workers.
  8   Drive out fear, so that everyone may work effectively for the company.
  9   Break down barriers between departments. People in research, design, sales, and production must work as a team, to foresee problems of production and in use that may be encountered with the product or service.
  10   Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships.
  11   Eliminate work standards on the factory floor, management by objective, and management by numbers. Substitute leadership.
  12   Remove barriers that rob people of their right to pride of workmanship. This means, for people in management and in engineering, abolishment of the merit rating and of management by objective.
  13   Institute a vigorous program of education and self-improvement.
  14   Put everybody in the company to work to accomplish the transformation.

Every employee may give his/her opinion about the management of the company


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