By the way, the goal of this association is not to study new quality techniques but to implement the management theory designed by Deming. This theory is questioning the working process and the system of performance appraisal. In the long term, our way of thinking aims at a social transformation consisting in more humane working conditions and harmonious economic growth.
The first characteristic of the deming philosophy is the leader's obligation to view his/her organization as a system (it is the systemic approach). The methods that we recommend give opportunity to go deeper in the study of the organization's goals, to know the links between the various components and to measure the effects of any action from outside. They make management more effective.
The second one is the ability of the decision-maker to read information and data in terms of variations. It is essential to distinguish between two kinds of variation causes: the common causes, that belong to the system, and the special causes, the only ones that can be assigned to an individual or a particular event. The former are by far the most numerous. Confusing the two kinds of variation causes is the principal source of the financial losses that poor management brings about. We learn to prepare all our decisions through the study of variations.
The third one consists in always taking psychology into account in company management. An especially difficult problem is the employees motivation. We recommend methods that help natural sources of motivation because they prove to be more effective than artificial ones, i.e. bonuses and all kinds of incentives. Another major problem is fear at all company levels, which is the main cause of witholding information and altering data. We recommend methods that aim at driving out fear. Another problem is stress. We distinguish between two kinds of stress: good and bad. The former lets people work toward the companies' goals; on the contrary the latter paralyzes them. The methods that we recommend favour the good stress.
With the passing of time, we can state that the companies and organizations that put this new management system into practice and apply the Deming's 14 points make great progress in terms of profit, innovation and growth.